Customer Relations

The Customer Relations Services provides a point of contact within the Health Service, for all members of the community including GPs for comment, information and attention to ensure they receive support, assistance and guidance. Promotion and education of the rights and responsibilities of consumers is a key responsibility of the Service.

Consumer feedback is collated, analysed and reported to internal and external stakeholders. This information is used to identify areas requiring improvement and the level of consumer satisfaction with the service. Changes in services, systems and processes occur in collaboration with stakeholders.  This is indicative of our commitment to providing quality and safe care.

Information on the management of complaints is available in the Western Australian Health Complaint Management Policy, Driving Quality Improvement by Effective Complaints Management, Department of Health.